Cancellations, Return and Refund Policy
Last Updated and Effective Date: July 20, 2026
1. Subscription Services and Cancellations
If you are enrolled in a recurring subscription plan for our NuMelt products, your membership begins when you place your first order, and you will be automatically billed on your designated billing date, based on the frequency you selected at checkout. You may modify, pause, or cancel your subscription at any time by logging into your secure customer account portal on our website or by contacting our support team at billing@numeltlabs.com. To successfully prevent your next scheduled recurring charge, portal cancellations or email cancellation requests must be submitted prior to the processing of your upcoming scheduled renewal transaction. If your renewal order has already been processed and entered our fulfillment queue, the transaction is finalized, the order will be shipped, and your cancellation will take effect on the subsequent billing date.
2. Return Policy for Physical Products
Because our dietary supplement strips are consumable goods, we adhere to strict health, safety, and quality-control guidelines for returns. We accept returns on physical products within fifteen (15) days of the verified delivery date, provided the product is completely unopened, unused, and returned in its original packaging with the factory safety seal perfectly intact. For health and safety reasons, we absolutely cannot accept returns or issue refunds for any NuMelt product that has been opened, used, or altered in any way. To initiate an eligible return, please contact our support team at support@numeltlabs.com to obtain a formal Return Authorization and instructions, as we cannot process returns without prior contact. You will be responsible for your own shipping costs to return your item, and we strongly recommend using a trackable shipping service, as we cannot guarantee receipt of your return.
Furthermore, all sales of digital products, online courses, or software applications are strictly final and non-refundable once access has been granted.
3. The Refund Process
Once your return is received and thoroughly inspected by our facility, we will email you to let you know whether your refund has been approved or rejected based on the condition of the safety seal and packaging. If approved, a full refund (minus any original shipping and handling fees, which are strictly non-refundable) will automatically be issued to your original payment method. Please allow 5 to 10 business days for your bank or credit card company to officially process and post the returned funds to your account.
4. Damaged or Defective Items
We take quality control very seriously, but occasionally items are compromised in transit, so please inspect your NuMelt order immediately upon receipt. If your product arrives damaged or defective, or if the packaging is compromised, please contact customer service within fourteen (14) days of delivery at support@numeltlabs.com with clear photographic evidence of the damage. Upon successful verification of the issue, we will gladly send a replacement order or issue store credit at no additional cost to you.
5. General Exceptions and Contact Information
We reserve the absolute right to deny any return, replacement, or refund request that does not comply with this policy or that we reasonably suspect is fraudulent, abusive, or an attempt to manipulate our system. If you have any questions or concerns about our cancellation, return, or refund processes, please reach out to us by email at support@numeltlabs.com or by mail at NuMelt Labs LLC, 14 Temple St., E404, Framingham, MA 01702.