Cancellations, Return and Refund Policy
Last Updated and Effective Date: October 20, 2026
1. Website Subscriptions and Cancellations
If you are enrolled in a recurring subscription plan for our physical NuMelt products directly on our website, your membership begins when you place your first order. You may modify, pause, or cancel your website subscription at any time by logging into your secure customer account portal or by contacting our support team at billing@numeltlabs.com. To successfully prevent your next scheduled recurring charge, portal cancellations or email cancellation requests must be submitted prior to the processing of your upcoming scheduled renewal transaction. If your renewal order has already been processed and entered our fulfillment queue, the transaction is finalized, the order will be shipped, and your cancellation will take effect on the subsequent billing date.
Mobile App Subscriptions: For premium subscriptions purchased within our mobile applications (such as the Align Pregnancy & Parenting app), cancellations must be performed directly through your Apple ID or Google Play account settings at least 24 hours before your next billing cycle. We cannot cancel app-based subscriptions via email, as we do not have access to your Apple or Google payment profiles.
2. Return Policy for Physical Products
Because our dietary supplement strips are consumable goods, we adhere to strict health, safety, and quality-control guidelines for returns. We accept returns on physical products purchased through our website within fifteen (15) days of the verified delivery date, provided the product is completely unopened, unused, and returned in its original packaging with the factory safety seal perfectly intact. For health and safety reasons, we absolutely cannot accept returns or issue refunds for any NuMelt product that has been opened, used, or altered in any way. To initiate an eligible return, please contact our support team at support@numeltlabs.com to obtain a formal Return Authorization and instructions. You will be responsible for your own shipping costs to return your item, and we strongly recommend using a trackable shipping service.
3. Website Digital Sales vs. Mobile App Refunds
Website Digital Purchases: For direct website purchases, all sales of digital products, online courses, or software applications are strictly final and non-refundable once access has been granted.
Mobile App Refunds (Apple/Google): If you purchased a premium subscription or digital upgrade through the Apple App Store or Google Play Store, we do not have access to your payment information and cannot issue a refund from our systems. Any refund requests for in-app purchases must be submitted directly to Apple or Google and are subject entirely to their respective corporate refund policies.
4. The Website Refund Process
For eligible physical website returns, once we receive and thoroughly inspect your item, we will email you to let you know whether your refund has been approved or rejected based on the condition of the safety seal and packaging. If approved, a full refund (minus any original shipping and handling fees, which are strictly non-refundable) will be issued to your original payment method. Depending on your bank's processing time, your refund will be fully processed and credited to your account within 30 days from the date we receive your returned item.
5. Damaged or Defective Items
We take quality control very seriously, but occasionally items are compromised in transit. If your physical product arrives damaged or defective, or if the packaging is compromised, please contact customer service within fifteen (15) days of delivery at support@numeltlabs.com with clear photographic evidence of the damage. Upon successful verification of the issue, we will gladly send a replacement order or issue store credit at no additional cost to you.
6. General Exceptions and Contact Information
We reserve the absolute right to deny any return, replacement, or refund request that does not comply with this policy or that we reasonably suspect is fraudulent, abusive, or an attempt to manipulate our system. If you have any questions or concerns about our cancellation, return, or refund processes, please reach out to us by email at support@numeltlabs.com or by mail at NuMelt Labs LLC, 14 Temple St., E404, Framingham, MA 01702.