Terms of service

Last Updated and Effective Date: July 20, 2026

NuMelt Labs LLC (also noted as "We", "us", "our", or "Company") provides these Terms of Service, which govern your use of our website, e-commerce storefront, and digital platforms (collectively, the "Website" or "Site"). All references to "you", "your", "visitor", or "customer" mean the person who accesses, uses, or purchases products or services from the website. These Terms constitute a legally binding agreement between you and us and set forth the rules governing your use of the website and your purchase of any physical products, digital products, online courses, programs, or services (collectively, "Offers").

The Privacy Policy posted on this website also forms part of these Terms. Please read this statement carefully. Your use of this site indicates your agreement to abide by these Terms. These Terms include binding arbitration and a waiver of class-action rights, as described below. If you do not agree with these Terms, you may not access this site or purchase our Offers.

1. FDA and Medical Disclaimer

NuMelt Labs does not provide medical advice or healthcare services. All content, materials, and information provided on or through this Website are for informational and educational purposes only. These statements have not been evaluated by the Food and Drug Administration. The products sold on this Website are not intended to diagnose, treat, cure, or prevent any disease.

Our formulations are intended strictly for healthy individuals aged 18 and older, and are explicitly not intended for anyone who is pregnant or nursing. By purchasing or using our products, you warrant that you meet these eligibility requirements. Your use of our website and products is subject in its entirety to our comprehensive Medical Disclaimer, which is fully incorporated into these Terms of Service by this reference. Please review the full Medical Disclaimer page carefully prior to purchasing or using any of our products.

2. Website Offerings, Products, and Services

You explicitly understand and agree that this Site and our associated digital platforms operate strictly as an e-commerce storefront to facilitate browsing, purchasing, and subscription management for NuMelt dietary supplement strips and related wellness products. We are not a licensed pharmacy; we do not provide telehealth services, and we do not employ medical providers, pharmacists, or clinicians to review your health information, evaluate your medical history, or approve your orders.

Through our platform, we provide a variety of direct-to-consumer physical goods, digital products, software applications, educational materials, and recurring subscription services (collectively, "Offers"). We reserve the right, but are not obligated, to limit the sales or provision of our Offers to any person, geographic region, or legal jurisdiction, and we may exercise this right on a case-by-case basis. We further reserve the absolute right to limit the quantities of any Offers that we provide, to change product or subscription pricing at any time without prior notice, and to modify, suspend, or discontinue any physical product, digital service, or application at any time. Any offer for any product, service, or application made on this Site is void where prohibited by law.

3. E-Commerce, Payments, Subscription, and Auto-Renewal Terms

We utilize secure third-party payment gateways and processors (including, but not limited to, Shopify Payments, Stripe, PayPal, Square, Apple Pay, and Google Pay) to process transactions securely. By entering your payment information for a one-time purchase or an initial subscription order, you explicitly authorize our designated payment processors and us to charge your selected payment method for the total amount due at checkout, and you agree to be bound by the respective terms of service of those individual payment providers.

Furthermore, if you purchase any recurring subscription, application access, or continuity program on our Site (collectively, "Subscriptions"), you explicitly authorize our authorized third-party payment processors and us to automatically charge your designated payment method on a recurring basis at the specific frequency selected during checkout (e.g., every 30 days) without requiring prior approval for each individual recurring charge. This recurring billing authorization remains active until you formally cancel your Subscription.

You may modify, pause, or cancel your Subscription at any time by accessing your secure customer account portal on our Site. Alternatively, you may request cancellation by contacting our support team directly at billing@numeltlabs.com. Portal cancellations or email cancellation requests must be submitted prior to the processing of your upcoming scheduled renewal transaction. All billing terms, automatic renewal conditions, and payment guidelines are governed in their entirety by our Subscription and Billing Policy, which is fully incorporated into these Terms of Service by this reference. We reserve the absolute right to adjust general product and subscription pricing at any time. In the event of a subscription pricing modification, we will provide you with written advance notice via the email address associated with your account prior to your next billing cycle, affording you the opportunity to cancel your Subscription before the new rate takes effect.

4. Eligibility and Account Registration

To access this Site, purchase our Offers, or enroll in any recurring continuity programs, you explicitly represent and warrant that you are at least eighteen (18) years of age. You may be required to register for a secure customer account to process transactions, access digital materials, or manage active Subscriptions. If you create an account, you assume sole and absolute responsibility for maintaining the strict confidentiality of your login credentials, and you accept full financial and legal responsibility for all activities, charges, and modifications that occur under your account profile, including any unauthorized access resulting from your failure to safeguard your password.

You agree to provide accurate, current, and complete billing and contact information during registration. Because your customer account portal serves as your legally mandated interface for managing, modifying, or terminating your recurring Subscriptions in compliance with state and federal automatic renewal laws, maintaining an accurate email address on file is strictly required. We reserve the absolute right, at our sole and unreviewable discretion, to refuse service, suspend access, or permanently terminate your account immediately, for any reason or no reason at all, and without prior notice or liability, including if we suspect fraudulent activity, unauthorized commercial resale, chargeback abuse, or any violation of these Terms.

5. COMMUNICATIONS, EMAIL, AND SMS/TEXT MESSAGING

By providing your email address or explicitly opting-in via our website checkout or popup forms, you agree to receive transactional updates (such as order confirmations and shipping updates) and occasional promotional emails or recurring marketing text messages from NuMelt Labs. Consent to receive marketing communications is not a condition of any purchase.

For Email: You may opt out of promotional emails at any time by clicking the "unsubscribe" link provided at the bottom of any marketing email you receive from us, or by contacting customer support at support@numeltlabs.com.

For SMS/Text Messaging: Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP to any text message you receive from us. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Order Processing & Fulfillment

Because we use automated inventory systems and specialized formulation-fulfillment facilities to ensure rapid delivery, orders are electronically transmitted to our logistics queue almost immediately after checkout. You may request to edit a shipping address or cancel an order only before the order has been synchronized or accepted into active processing by our fulfillment network. Once an order enters the custom packaging, labeling, or shipping queue, the transaction is finalized and cannot be modified, canceled, or refunded prior to physical delivery. Upon delivery, any unwanted items must be handled strictly in accordance with our standard return and refund policies.

7. Return and Refund Policy

To maintain strict health, safety, and quality control standards, all returns and refunds are governed strictly by the nature of the specific Offer purchased. All returns, cancellations, and physical product refunds are handled in direct accordance with our comprehensive Return and Refund Policy, which is fully incorporated into these Terms of Service by this reference. Please review the full policy page carefully prior to purchasing. For physical, ingestible wellness products and supplements, we accept returns only within fifteen (15) days of the verified delivery date. To be eligible for a return, the product must be completely unopened, unused, and returned in its original packaging with the factory safety seal intact: we cannot accept returns or issue refunds for any opened or altered consumable goods. The sole exception to this policy is if a physical product arrives damaged, defective, or misprinted. If your order arrives damaged, you must notify our customer support team at support@numeltlabs.com within fourteen (14) days of delivery and provide clear photographic evidence of the damage or defect. Upon verification, we will issue a replacement or store credit at no additional cost to you. To initiate an eligible physical return, you must contact our customer support team at support@numeltlabs.com to obtain formal return authorization and instructions. You assume full responsibility for all return shipping costs and risks of transit loss. Upon our receipt and successful inspection of the pristine, unopened item, a refund will be issued to your original payment method, less any original non-refundable shipping and handling fees.

Conversely, due to the immediate access and intellectual property nature of digital products, downloadable assets, online courses, software subscriptions, or interactive applications, all digital sales are final and strictly non-refundable once access has been granted, generated, or downloaded.

8. User Conduct and Prohibited Activities

By accessing this Site or using our Offers, you agree to comply with all applicable local, state, federal, and international laws, and you are strictly prohibited from utilizing our physical products, digital services, courses, or applications for any illegal, unauthorized, or predatory purpose. You are explicitly prohibited from engaging in the unauthorized commercialization, retail arbitrage, or wholesale reselling of our physical products on any third-party marketplaces (including, but not limited to, Amazon, eBay, or TikTok Shop) without our express, written commercial consent. Furthermore, you agree not to transmit any malicious code, viruses, or destructive software, nor will you attempt to bypass our security protocols, scrape our proprietary data, or disrupt the functional integrity of our Site and digital applications. Any violation of these conduct terms will result in the immediate and permanent termination of your account, cancellation of any active orders, and potential legal action.

9. User-Generated Content, Reviews, and Feedback

We encourage our customers and community members to engage with our platform by submitting product reviews, testimonials, blog comments, social media feedback, and other user-generated content (collectively, "User Content"). By submitting, posting, or transmitting any User Content to us or our associated digital platforms, you automatically grant NuMelt Labs a perpetual, irrevocable, worldwide, royalty-free, non-exclusive, and fully sublicensable license to use, reproduce, modify, adapt, publish, display, and distribute your User Content for any commercial or non-commercial purpose, including digital advertisements and marketing materials, without any obligation of compensation or attribution to you. You agree that your User Content will not be defamatory, abusive, false, misleading, or harassing, and will not infringe upon the intellectual property or privacy rights of any third party. Because we operate within the dietary supplement and wellness sector, you explicitly agree not to submit any User Content that makes unverified medical claims, disease treatment guarantees, or unauthorized health promises. To ensure strict compliance with federal regulatory guidelines (such as those enforced by the FDA and FTC) and to maintain platform integrity, we reserve the absolute right, but not the obligation, to monitor, edit, redact, reject, or permanently remove any User Content at our sole discretion and without prior notice.

10. Intellectual Property, Licensing Restrictions, and DMCA Copyright Policy

All content, structural assets, and materials available on or through this Site, including but not limited to text, software, graphics, source code, logos, trademarks, service marks, designs, audio, video, digital downloads, data compilations, and proprietary product formulations (collectively, "Intellectual Property"), are the exclusive property of NuMelt Labs LLC, its affiliates, or its licensors, and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws. Your use of this Site and purchase of our Offers grants you a limited, non-exclusive, non-transferable, revocable, and personal license to access and utilize our materials strictly for your personal, non-commercial use in accordance with these Terms. You are explicitly prohibited from modifying, reproducing, duplicating, copying, selling, reselling, scraping, framing, reverse engineering, or otherwise commercially exploiting any portion of our Intellectual Property, software applications, digital courses, or platform infrastructure without our express, prior written consent. We reserve all rights not explicitly granted to you under these Terms, and any unauthorized use of our Intellectual Property automatically terminates your permitted access to our Site and Offers.

Furthermore, we strictly respect others' intellectual property rights and fully comply with the Digital Millennium Copyright Act (DMCA). If you have a good-faith belief that your copyrighted work has been infringed by any content or material hosted on our Site, you must submit a formal written DMCA takedown notice to our Designated Copyright Agent at legal@numeltlabs.com. To be legally valid, your notification must include your physical or electronic signature, a specific description of the copyrighted work claimed to be infringed, the exact URL or location of the allegedly infringing material, your accurate contact information, a statement of good-faith belief that the use is unauthorized, and a statement made under penalty of perjury that the information provided is accurate and that you are legally authorized to act on behalf of the copyright owner. In compliance with federal law, we reserve the absolute right to expeditiously remove or disable access to infringing material and maintain a strict policy of permanently terminating the accounts of users determined to be repeat copyright infringers.

11. Third-Party Links and External Resources

To provide enhanced value, educational information, or supplementary resources, our Site and digital applications may contain hyperlinks to external, third-party websites, payment processors, or affiliated platforms that are not owned, operated, or controlled by NuMelt Labs. You explicitly acknowledge and agree that we do not monitor, review, approve, or endorse the content, products, services, security protocols, or privacy practices of these external sites. The inclusion of any third-party link does not imply any affiliation, sponsorship, or endorsement on our part. Because these third-party platforms operate under their own independent terms of service and privacy policies, your decision to access, interact with, or conduct transactions on any external website is made entirely at your own sole risk. In no event shall NuMelt Labs, its officers, employees, or affiliates be held responsible or legally liable, directly or indirectly, for any damage, financial loss, data breach, or injury caused or alleged to be caused by your reliance on or use of any content, goods, or services available on or through any such third-party website or resource.

12. Disclaimer of Warranties and Limitation of Liability

You explicitly acknowledge and agree that your use of this Site and our Offers is entirely at your own sole risk. The Site, our digital platforms, and all physical or digital Offers provided to you are delivered strictly on an "as is" and "as available" basis, without any representation, warranties, or conditions of any kind.

TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, NUMELT LABS LLC EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.

In no event shall NuMelt Labs LLC, its owners, managing members, corporate officers, directors, employees, independent contractors, affiliates, or any associated suppliers be held legally liable for any injury, illness, allergic reaction, adverse health event, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind. This includes, without limitation, health issues, lost profits, lost revenue, lost data, replacement costs, or any similar damages, whether based on contract, tort (including negligence), strict liability, or otherwise, arising from your purchase, consumption, or use of any physical products, digital items, or software applications obtained from this Site. Because some states or legal jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be strictly limited to the extent permitted by law.

UNDER NO CIRCUMSTANCES SHALL THE TOTAL, AGGREGATE LIABILITY OF NUMELT LABS LLC AND ITS ASSOCIATED ENTITIES TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED THE TOTAL AMOUNT ACTUALLY PAID BY YOU TO US FOR THE SPECIFIC OFFER GIVING RISE TO THE CLAIM, OR ONE HUNDRED US DOLLARS ($100.00), WHICHEVER IS LESSER.

13. Indemnification

You explicitly agree to indemnify, defend, and hold harmless NuMelt Labs LLC, its parent companies, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from any and all claims, demands, liabilities, damages, losses, and expenses (including reasonable attorneys' fees and associated legal costs) made by any third party due to or arising out of your breach of these Terms, your unauthorized use of the Site or our Offers, your violation of any applicable laws or the rights of a third party, or any User Content you submit or transmit through our digital platforms. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to your indemnification, in which event you explicitly agree to fully cooperate with us in asserting any available legal defenses.

14. Jurisdiction, Dispute Resolution, and Arbitration

This Agreement and all claims arising out of or relating to your use of the Site or purchase of our Offers shall be governed in all respects by the laws of the Commonwealth of Massachusetts and applicable federal laws of the United States, without regard to conflict of law principles. In the event of any dispute, controversy, or claim, you explicitly agree to waive your right to a trial by jury and your right to participate as a plaintiff or class member in any class, collective, representative, or mass action proceeding.

Prior to initiating any formal legal action or arbitration, you agree to submit your concern to our support team at legal@numeltlabs.com and engage in good-faith informal negotiations for a mandatory period of sixty (60) days from the date of your initial written report. If the matter remains unresolved after sixty (60) days, the dispute shall be settled exclusively by binding arbitration administered by the American Arbitration Association (AAA) or National Arbitration and Mediation (NAM) in accordance with their respective consumer arbitration rules. The place of arbitration shall be Boston, Massachusetts; the proceedings shall be conducted in English; and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction. Each party shall bear its own individual attorneys' fees and arbitration costs unless the arbitrator determines that a claim was brought in bad faith or was legally frivolous. There is no opt-out provision for this arbitration agreement. Your acceptance of mandatory binding arbitration and the waiver of class-action and jury-trial rights is an absolute condition of using this Site and our Offers. If you do not agree to these dispute resolution terms in their entirety, you must immediately cease all use of the Website and are strictly prohibited from purchasing any products or services.

15. Changes to the Terms of Service

We reserve the absolute right, at our sole discretion, to update, modify, replace, or amend any portion of these Terms of Service at any time without prior individual notice to you. It is your personal responsibility to check this page periodically for updates and changes. The most current version of these Terms will be made available on the Site, and the "Last Updated" date posted at the top of these Terms shall serve as the official notice of any modifications. Your continued access to or use of our Site, digital platforms, courses, or software applications, as well as your continued purchase or renewal of any physical or digital Offers following the posting of any revisions, constitutes your explicit and binding acceptance of those changes.