Subscription & Billing Policy

Last Updated and Effective Date: October 20, 2026

1. Physical Product Auto-Renewal and Website Billing

By enrolling in any recurring product subscription, auto-ship continuity program, or automatic replenishment service for our physical NuMelt products directly on our website, you explicitly authorize NuMelt Labs LLC to securely maintain your payment credentials on file and automatically charge your designated payment method on a recurring basis. This recurring charge will be processed automatically at the frequency selected during your initial checkout and will include the standard product price plus any applicable taxes and shipping fees. You agree that the Company and its integrated, PCI-compliant third-party payment gateways (including Stripe, Square, and Shopify Payments) are authorized to execute these recurring transactions until you formally modify, pause, or cancel your active subscription through your website account portal.

2. Mobile Application Subscriptions (In-App Purchases)

If you purchase a premium digital subscription or continuity program from within our mobile applications (including the Align Pregnancy & Parenting app), your billing, payment credentials, and subscription management are handled entirely by the respective app marketplace (e.g., the Apple App Store or Google Play Store). Payment will be charged directly to your Apple ID or Google Play account at the confirmation of purchase.

Auto-Renewal Terms for Apps: App subscriptions automatically renew at the selected frequency and price unless auto-renew is turned off at least 24 hours before the end of the current billing period. Your account will be charged for renewal within 24 hours prior to the end of the current period. We do not have access to your Apple or Google payment profiles and cannot manually manage these charges on your behalf.

3. Billing Cycle, Notification Protocols, and Price Adjustments

Your recurring billing cycle is established on the exact calendar date you complete your initial subscription purchase. NuMelt Labs LLC reserves the right to adjust general product and subscription pricing at any time. For website purchases, we will provide you with written advance notice via email prior to your upcoming billing cycle, affording you time to cancel before the new rate takes effect. For mobile app subscriptions, any price increases will be communicated and enforced according to Apple and Google's standard marketplace policies, which typically require your explicit opt-in to continue at the higher price.

4. Cancellation Policy and Technical Enforcement

Canceling Website Physical Orders: You maintain the absolute right to terminate your recurring physical product subscription at any time without incurring breakout fees. You may execute an immediate cancellation by using the self-service tools in your secure customer account portal on our website, or by emailing billing@numeltlabs.com. Portal terminations or manual email cancellation requests must be fully submitted before the automated execution of your upcoming renewal transaction to prevent the charge.

Canceling Mobile App Subscriptions: You cannot cancel an Apple App Store or Google Play Store subscription by emailing our support team or deleting the app from your device. To cancel a mobile app subscription, you must navigate to the Subscriptions section within your device's native Apple ID Settings or Google Play Store profile and manually turn off auto-renewal. Cancellations must be performed at least 24 hours before your next billing cycle to prevent being charged for the following month.

5. Payment Failures, Grace Periods, and Account Suspensions

If a scheduled recurring transaction on our website is declined by your credit card issuer or banking institution, our automated billing system will attempt to retry the charge within a designated grace period. During this collection period, we may temporarily suspend your active shipment queue and pause the fulfillment of your upcoming NuMelt orders until valid payment information is provided. If our automated retry protocols fail repeatedly and credentials cannot be verified within 14 calendar days, your physical subscription account may be formally suspended. For mobile app subscriptions, payment failures and grace periods are managed entirely by Apple and Google in accordance with their respective marketplace terms.