Shipping policy

Last Updated and Effective Date: July 31, 2026

1. Order Processing and Fulfillment Timelines

At NuMelt Labs, we believe that premium quality requires meticulous care. To ensure your dietary strips meet our absolute highest standards, every order undergoes a thorough quality assurance process before dispatch. Each order enters our secure preparation queue immediately upon checkout. Your items are carefully prepared, securely packaged, and verified for accuracy, excluding weekends and federal holidays. Once this preparation is complete, your package is entrusted to our shipping carriers. Our standard Economy Shipping provides a total estimated delivery time of 5 to 8 business days from the date of your order. This total timeframe includes both our dedicated in-house preparation process and the carrier's transit time. (Please note: exceptionally large orders containing more than 200 items may require an extended fulfillment window of up to 10 business days).

2. Shipping Rates, Destinations, and P.O. Boxes

Shipping and handling fees are calculated dynamically at checkout based on your order's total weight and your precise destination, and all fees are clearly displayed on screen before finalizing your transaction. We ship continuously to all 50 United States, including Alaska and Hawaii, and to United States territories, and we gladly ship to standard domestic P.O. Boxes, as well as APO, FPO, and DPO military addresses via the United States Postal Service. To maintain strict regulatory compliance for ingestible wellness products, NuMelt Labs currently restricts commercial distribution to the United States, so we do not offer international shipping at this time.

3. Tracking, Delivery Confirmation, and Carrier Delays

Upon the successful generation of your shipping label and dispatch from our facility, an automated electronic notification containing a trackable carrier number will be sent to the email address associated with your customer account profile. It may take 24 to 48 hours for the shipping carrier to update the tracking telemetry in their public interface after dispatch. Once a package leaves our physical custody, NuMelt Labs shall not be held legally or financially liable for carrier transit delays, routing errors, adverse weather disruptions, or general supply chain bottlenecks.

4. Lost, Stolen, or Misdelivered Shipments

We utilize secure shipping methods that provide verified delivery confirmation metrics. If your tracking number displays a delivered status but you have not physically received your package, you must verify the accuracy of the final shipping destination, allow an additional 24 hours for carrier logging errors, and inspect surrounding delivery zones or consult with neighbors prior to contacting our support network. If the shipment remains unrecovered after completing these verification steps, you assume sole responsibility for filing an official missing mail claim directly with the respective shipping carrier. NuMelt Labs cannot issue refunds or replacements for packages that possess a contractually verified delivered status from the carrier.

5. Order Modification Restrictions and Contact Information

In strict compliance with our Master Terms of Service, orders are synchronized with our logistics infrastructure almost instantly. The countdown starts as soon as the order status changes to "Accepted" in our system. For the first 2 hours, your order status will indicate "New". You may make changes to the shipping address or cancel the order within this strict 2-hour window. However, as soon as the order is "Accepted", it is permanently locked into our active preparation phase to maintain our dispatch schedules. It is not possible to edit or cancel orders once this phase begins. For all inquiries regarding order status, tracking issues, or shipping modifications, please contact our logistics support team at support@numeltlabs.com or by mail at NuMelt Labs LLC, 14 Temple St., E404, Framingham, MA 01702.